Business Analysis

Business Analysis Services

Inherent to our candidate selection, is their specialised knowledge, experience, and expertise – which acts as the catalyst as to which professionals we assign to your engagement. Our Business Analysts help guide businesses in improving processes, products, services, and software as we take the journey together through the Systems Development Life Cycle.

Your systems and customer experience are born from requirements that determine how your system behaves and supports your business, for this reason we’ll treat them with the care and attention they deserve to deliver the outcome intended.

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Quality Assurance

The rigour we apply to our candidate selection process, safeguards we identify the best qualified and culturally aligned candidates available...

Business Analysis Services

Liaison between Business & Technology

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Process Improvement

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Documentation & Requirements Gathering

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Gap Analysis

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Reason to choose TourbillionCX@Home

Financial Benefits

BPO cost benefits further amplified by the absence of physical bricks and mortar Delivery Centres or hidden seat rentals costs.

Quality Control

Ongoing Quality Control, Call monitoring, Agent Coaching and ongoing governance is the norm.

NPS & eNPS

Happy Agents make for happy clients. Brand Ambassadors delivering your services from the safety and comfort of their homes.

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