Testing Services / Test Design & Execution

Test Design & Execution

Test Design & Execution

There are several testing activities that make up the Test Design and Execution stages of a testing life cycle. It is important to plan and design your testing ahead of running those planned tests.

To this end, there are a few approaches depending on your specific needs.  We take into consideration whether you are a BAU team, a project team and sizing of the testing to be undertaken just to name a few.

Depending on your needs, TourbillionCX can assign Testing professionals to provide test deliverables, frameworks, and artefacts you require.

Let’s discuss your needs both tactically as well as strategically and we can define and dimension a test design and execution road map for you...

Business Analysis

Solution

Gone are the days of offshore Contact Centre delivery, where groups of agents are housed on floors or in buildings, where you pay for expensive leases. Instead, TourbillionCX@home service doesn’t use a physical bricks and mortar contact centre but rather is delivered over the internet.

People

Your Brand Ambassadors will be fluent in their own respective indigenous languages and will be assessed by TourbillionCX and hired and trained according to their suitability.

Technology

Technology – Our @home services offering connections into your SoE, as defined and permitted by your business’ security and Administration, as if we are any other employee, except your Brand Ambassador is located at home, albeit, in another country.

Solution

TourbillionCX@home understands you may not want to hire new Agents, rather instead retain you own Agents – but as part of your BCP, enable them to Work from Home – TourbillionCX can accommodate this.

People

Using your own Agents, given they already possess accumulated knowledge and experience about your business.

Technology

Our @home services offering a telephony platform, that enables and empowers you to allow your Agents to Work from Home.

TourbillionCX@home services can provide – you our Client, with a telephony platform offering single channel, multi-channel or even omni-channel capabilities. This can incorporating mobile or landline phone capabilities, call recording, comprehensive reporting, CHAT, call barging or listen to calls in real-time, a CRM and ticketing system, IVR and Credit Card Payment capabilities.

Reason to choose TourbillionCX@Home

Financial Benefits

BPO cost benefits further amplified by the absence of physical bricks and mortar Delivery Centres or hidden seat rentals costs.

Quality Control

Ongoing Quality Control, Call monitoring, Agent Coaching and ongoing governance is the norm.

NPS & eNPS

Happy Agents make for happy clients. Brand Ambassadors delivering your services from the safety and comfort of their homes.

Please contact us

we will give your inquiry priority

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